Responsible Gaming at BetMGM

Gambling always carries a risk of financial loss and should never be viewed as a source of income. Treating gambling as entertainment helps keep it safe and enjoyable. Following a few key principles can help you stay in control of your play.

• Set personal limits: decide in advance how much money and time you are willing to spend, and use deposit or loss limits to help stick to this decision;
• Gamble within your budget: only gamble with money you can afford to lose, and never use funds needed for essential expenses;
• Avoid chasing losses: accept losses as part of the game and resist the urge to increase your stakes to try to win back money;
• Take regular breaks: step away from gambling activity periodically to keep a clear perspective and avoid extended sessions;
• Balance gambling with daily life: keep gambling as one of several activities, alongside work, family and social commitments;
• Stop when it stops being enjoyable: if gambling starts to feel stressful rather than fun, take this as a sign to pause or stop.

Gambling addiction can develop slowly, often without obvious warning at first. Early recognition of these signs can help you take action before gambling causes serious harm. Problem gambling is a recognised condition that may require professional support to overcome.

• Spending more than intended: regular bets that exceed the money or time originally planned;
• Chasing losses: increased stakes or continued gambling aimed at recovering previous losses;
• Borrowing money to gamble: use of loans, credit cards or other borrowed funds to finance gambling activity;
• Hiding gambling habits: concealment of the time or money spent gambling from family or friends;
• Neglecting responsibilities: missed work, study or personal obligations due to gambling;
• Gambling to escape problems: use of gambling as a way to cope with stress, anxiety or other difficulties;
• Failed attempts to cut down: repeated unsuccessful efforts to reduce or stop gambling activity;
• Financial difficulties: debt, unpaid bills or other money problems linked to gambling;
• Preoccupation with gambling: frequent thoughts about past sessions or plans for future ones;
• Irritability when not gambling: feelings of restlessness, anxiety or irritation when unable to gamble.

Control over betting activity is possible with some practical steps. Consider the following tips to reduce the risk of developing problematic gambling habits.

• Set deposit and loss limits: use account tools to cap the amount you can deposit or lose over a set period;
• Set time limits: track and limit the number of hours spent gambling using session timers or alerts;
• Take a break or self-exclude: use time-out periods or self-exclusion options if gambling starts to feel difficult to control;
• Avoid gambling under stress: do not gamble when feeling upset, anxious or under the influence of alcohol;
• Keep track of spending: regularly review account statements and betting history to stay aware of spending patterns.

Anyone experiencing difficulties with gambling can learn more and access confidential support from specialist organisations. The following services offer free and independent help for people in the United Kingdom.

• GamCare: provides free confidential support, information and counselling for anyone affected by gambling harm, including the National Gambling Helpline on 0808 8020 133, available at www.gamcare.org.uk;
• BeGambleAware: funds free and confidential advice, support and treatment services for people affected by gambling harm across the United Kingdom, available at www.begambleaware.org;
• GAMSTOP: a free self-exclusion scheme that allows you to restrict access to gambling websites and apps licensed in Great Britain, available at www.gamstop.co.uk;
• Gordon Moody: offers residential and outpatient treatment programmes for people experiencing severe gambling addiction, available at www.gordonmoody.org.uk;
• Gamblers Anonymous UK: a fellowship of men and women who share their experience to help each other recover from gambling problems, available at www.gamblersanonymous.org.uk.

Players who are concerned about their gambling activity or need further information can contact BetMGM support directly. The following contact options provide useful ways to reach the support team.

• Live chat: available directly on the BetMGM website for prompt assistance;
• Email support: contact the support team through the email address listed on the BetMGM Help Centre;
• Help Centre: browse frequently asked questions and responsible gaming information on the BetMGM website;
• Account settings: access responsible gaming tools directly through your account dashboard.